How It Works

To give you an accurate and timely quote, we request that you send a copy or original document in one of three ways:

* The preferred way is to email the document as an attachment to akhoroshkova@gmail.com
Microsoft Word has proven to be the best software for this. However, most other software programs are acceptable.

* Fax your documents to: 949-642-6459

* Sent you document by mail or messenger to our office in Costa Mesa (Orange County, California):

VIALAN Agency
364 Seville Lane,
Costa Mesa, CA 92627


Quality of source text (Send us the best available copy. If you only have a second- or third-generation copy or fax, send us the text by overnight mail rather than fax. We cannot translate a text we cannot read; and, if we have to decipher poorly legible handwriting on a non-contrasting background, we will have to charge you for the time wasted).

Once your documents are received:
We send you an e-mail verifying that we have received your materials. We will call you promptly to ascertain and verify various facts about your translation. Once we complete the evaluation of your project, we will provide a free detailed quote for your review.

For the translation projects more than 7,000 words, we will ask you to read and sign the VIALAN Translation Agreement , and send it to us by mail. The wording of the actual contract will depend on the nature of the work.

Alternatively, for short translations the client may send an e-mail stating that he/she understands the terms of the agreement.

How long will your translation take?
For most language pairs, file types and terminology, VIALAN provides a standard turnaround of two business days on orders of up to 2000 words. Please allow an additional business day for every 1200-1500 words thereafter, unless we notify you otherwise. For example, a 3000 word translation would take 3 business days. For other turnaround requirements, please contact us.

How do you ensure confidentiality?
Every VIALAN team member is under strict non-disclosure and confidentiality agreements. Confidentiality paragraph is a part of VIALAN Translation Agreement.